Software support and “key account” managers

As Mike wrote about his experiences with hardware vendors, I’m gonna devote this here post to my favorite software company in the world. We recently bought two copies of a software called “2X Application Server Enterprise Edition“. As one would think from reading the specs of the software, it’s near a Citrix solution (which it is, at least for a small part); but in return it’s faaaar away concerning the price. Just so you get an idea, about what I’m meaning with “faaar“:

The above are fixed costs, you need them anyway as both Citrix as well as the 2X solution is only working *on top* of Windows Server 2003 Terminal Services.

Now, here’s the real comparison between 2X Application Server & Loadbalancer and Citrix XenApp Platinum Edition:

While 2X is licensed per terminal server, XenApp is licensed per user. As you can see from the above prices, the 2X solution is roughly 1/6 of the Citrix XenApp solution.

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